Perhaps few dealerships understand the importance of rugged, durable vehicles as well as Northland Chrysler Jeep Dodge, in Prince George, British Columbia. Located in the heart of B.C.’s north-central interior, Northland Dodge has to meet the needs of customers involved in mining, forestry, oil and other heavy industries. Those residents need vehicles that can survive tough conditions, and dealerships that sell and service vehicles to meet those requirements.
Northland Dodge understands that the success of a business depends on the strength of its vehicles. It meets industry demand with a line-up of heavy-duty trucks such as the RAM Chassis Cab, 3500, 4500 and 5500. Built to the highest standards of dependability and capability, the 2015 Chassis Cab is tougher, smarter and more capable than ever, with industry-standard 34-inch frame rail widths, best-in-class 50,000 PSI rear frame strength, GCWR, and towing, excellent diesel torque and power take-off (PTO) capability, and best-in-class 280 litre fuel tank capacity.1
Northland Dodge is the largest volume Dodge dealer in British Columbia—and has held this distinction for several years. It has built its reputation on a high level of customer satisfaction, receiving a 2015 Consumer Satisfaction Award from DealerRater—the leading car dealer review site for consumers, which recognizes top-performing dealerships in North America. The dealership also received the provincial 2015 DealerRater RAM Dealer of the Year Award and JEEP Dealer of the Year Award for BC.
A firm commitment to customer satisfaction is what has made Northland Dodge successful, and allowed them to expand to their new facility, which they will move into late summer 2015. At 61,000 square feet, the new Northland Dodge building will nearly double the service department’s capacity, allowing for 26 bays, including two drive-thru MOPAR Quick Lube bays capable of accommodating heavy-duty trucks.
“Moving into our new facility, customer service will remain our top priority and number one focus. It’s at the heart of our core values and also something we continually try to improve upon on a daily basis.”
The extra space also permits the new parts department to house more inventory, meaning vehicle repairs will take less time, and accessories will be readily available to expedite servicing. This is especially valuable for those industry-related customers that rely on their vehicles for work. The building will also contain a state-of-the-art car wash bay facility with brush, touchless or combination washes—an added value for customers.
“We’re number one because you’re number one,” says Steve Nickolls, Northland Dodge general manager. “Moving into our new facility, customer service will remain our top priority and number one focus. It’s at the heart of our core values and also something we continually try to improve upon on a daily basis.”
1 Cited from ramtrucks.ca